RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except for the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send Azienda Agricola Alberta a communication within 14 days from the date of receipt of the Products, if he intends to exercise the withdrawal before having received the Products, the withdrawal communication may be sent at any time before their receipt.
This communication must be sent by registered letter with return receipt, addressed to:
Alberta Farm, Piazza Mazzini, 14 - 84052 Ceraso, Salerno
specifying the description and quantity of the products to be returned.
Upon receipt of the communication, Azienda Agricola Alberta's Customer Service will open a case for managing the return and communicate to the Customer the instructions on how to return the Products, which will take place via courier indicated by Azienda Agricola Alberta itself.
The right of withdrawal is governed by the following conditions:
I. The law applies to the Product purchased in its entirety; therefore if the Product is made up of several components or parts it is not possible to exercise the withdrawal only on part of the Product purchased.
II. In case of exercise of the right of withdrawal, Azienda Agricola Alberta will refund the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the communication of withdrawal was received, without prejudice to the right to Azienda Agricola Alberta to suspend the payment of the refund until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method.
III. In addition to the cases indicated in the Introduction (non-consumer customer and/or requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 legislative decree 21/2014:
- order of Products made to measure or clearly personalized;
- ordering Products that are liable to deteriorate or expire rapidly;
- order of sealed Products which do not lend themselves to being returned for hygienic or health protection reasons or which have been opened after delivery.
With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk to deteriorate or expire rapidly" include all Food Products (including wines, spirits and beverages).
Therefore, for hygienic and customer protection reasons, the right of withdrawal is applicable only for Products purchased on the Site which can be returned to Azienda Agricola Alberta and put back on the market without endangering the health of consumers (such as, for example, books, gadgets , kitchen utensils, etc.).
In cases of exclusion of the right of withdrawal, Azienda Agricola Alberta will return the purchased Products to the Customer, charging the shipping costs to the same.
Shipping costs are charged to the customer in accordance with Legislative Decree. 185/99 which provides that the consumer has the right of withdrawal without any penalty and that the only expenses to be paid by him are those relating to the return of the product.
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 3 days, including any shipping costs.
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer demonstrates that he has returned the goods.
The site will make the refund using the same payment method chosen by the buyer during the purchase.